Thank you for shopping at Kadco USA!

We offer refunds and/or exchanges within the first 30 days of your purchase.

Eligibility for Refunds and Exchanges

• Your item must be in the same condition that you received it.
• To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kadcousa.com and send your item to: 328 N Perry St. Johnstown, NY 12095

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund status. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

• You do not need an authorization number for returns. Returns must be sent to the following Address; 328 N Perry St. Johnstown, NY 12095 via your preferred shipping method.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.